ReliaShield’s homepage begins with some sobering, albeit outdated, stats as they are all from 2018, designed to inspire potential users to take action. This includes things like “consumers using social media have 46% increased risk of account takeover fraud” and “$14.7 billion was stolen by thieves in 2018.”
Based in Nashville, Tennessee, Reliashield offers an identity theft protection solution. It claims to provide a US-based service which is available 24/7.
Packages and prices
ReliaShield offers three levels of identity protection plans to choose from. While there’s no free trial, first month or year discount like some other services offer, we liked to see that there is a yearly discount available to pay at the time. forward throughout the year.
The starting tier is the Essential plan, which has an affordable cost of $7.99 per month, or $87.99 when paid annually, for a savings of just over 8%. We love that it includes 24/7/365 support, address change monitoring, legal records monitoring and up to $1 million in stolen funds and in reimbursement of expenses. A significant shortcoming is that it does not include any credit bureau monitoring, as this requires a higher level plan.
The middle plan is Prime, costing $14.99/month, with a discounted annual cost of $164.99/year. It includes all the features of the lower Essential plan and adds features like neighborhood predator monitoring, social media monitoring, and credit monitoring to a single desktop.
Topping the tiers is the Elite plan, which commands the premium price of $21.99/month, with the annual discounted price of $241.89 per year. Predictably enough, this plan foregrounds all the features of the lower two tiers, while adding some features that some would consider quite essential to an identity protection plan. These include three credit monitoring bureaus, a monthly credit score monitor, a credit card application notification, and a bank account takeover notification. In fairness, many other identity protection services relegate credit monitoring from the sort bureau to a higher plane, but we still don’t like to see it.
ReliaShield’s offering is pretty standard in many ways, not standing out for the most part. It’s unfortunate, because with a service that isn’t a household name, we wish there were more features to set it apart from the pack. It also doesn’t help that on its website, the features of each plan tier are simply listed as a laundry list, with no real details on what they actually do. For example, “Court records monitoring”, if you hover over it, it says it “tracks you and alerts you if a criminal act is being committed in your name”, without indicating which databases are being monitored, is- this limited to the federal government or the 50 states and local municipalities, and how the alert arrives, and in what period. Also, it seems quite unlikely that an individual will be found guilty of a criminal offense without ever being notified so that they can appear and have their so-called “day in court”.
At least ReliaShield offers smartphone apps, both for iOS and Android. On the Apple side, unfortunately, there is only one review, and it gives this service the lowest rating. The Android app, on the other hand, gets a 4.6/5 star rating, but the most recent review also gives it a single star, although other customers say they’re happy with it.
One feature worth noting among its “similarity” is that ReliaShield provides identity protection for children in the household at no additional cost. The other notable feature is that ReliaShield claims an incredibly high “100% recovery success rate” among subscribers who needed to access its recovery service.
ReliaShield support has two sides. On the one hand, we don’t want to worry too much about the single support option that’s out there. After all, when you have a problem with identity theft, it’s reassuring to know that help is just a direct phone call away, via a toll-free number. Moreover, it is available 24 hours a day, 7 days a week.
However, in our time, we would like to have other options, such as a support portal, live chat or email. There are also no white papers, online videos, forums or other advanced options.
Let’s compare ReliaShield to one of the best choices in credit monitoring, Aura. Although Aura also offers three tiers of plans, these are for individuals and must be upgraded to a family plan, while ReliaShield includes younger family members at no additional cost. However, we prefer Aura because it includes credit monitoring in all three credit bureaus with user alerts, on all but the lower plan, plus useful extras like a password manager – which ReliaShield doesn’t have on any plan. Still not sure? Aura seals the deal with a free trial that ReliaShield doesn’t offer.
When it comes to identity protection, ReliaShield gets a few basics with free support, affordable plans, million dollar protection, and child inclusion in the plan. Too bad this company doesn’t have other support options, a bad rating on the iOS app, and the sort desk credit scoring feature is only available in their most expensive plan. We believe that unless there are some changes to ReliaShield, users should first consider other options for their identity protection needs.
We have also highlighted the better protection against identity theft