JumpCloud (opens in a new tab) started in 2012 with the need for an alternative to Microsoft Active Directory. Collecting feedback led them to realize that the market would benefit from a solution for managing user access on Linux to AWS, as well as an AD alternative for accessing cloud infrastructure, as well as Mac machines. and Windows.
With $400 million in capital raised to date and twelve patents, JumpCloud from its five global offices serves more than 150 organizations such as Cars.com, SimpliSafe, E*Trade and GoFundMe.
Packages and prices
JumpCloud offers a number of plan tiers to choose from. Besides, it also has a free tier, as well as an a la carte plan to customize the plan according to your business needs. There is also a free trial on the paid tiers, although the duration is not specified.
JumpCloud Free (opens in a new tab) surprisingly has “All Premium Features”, plus the full platform, and yes, it’s free with a corporate email. The limitation is that it can only be used for a maximum of 10 users and 10 devices, and live chat (opens in a new tab) support is only for the first 10 days.
The cheapest paid tier is the SSO package (opens in a new tab), priced at $8.50/user/month, which drops to $7/user/month when paid annually with a discount. It includes Core Cloud Directory and MFA, and Web SSO, but there are two optional extras: Device Management and Telemetry for $5/user/month, and Premium Support for $3/user/month when is paid monthly.
Then there is the Core Directory package (opens in a new tab), which amounts to $13/user/month, or $11/user/month if paid annually. It adds access management and logging that includes Directory Insights, but even at that higher price, premium support costs an additional $3/user/month.
Nest up is the JumpCloud platform (opens in a new tab) priced at $17/user/month, or when paid annually at $15/user/month. This has all the functionality of the lower tiers, but adds device management and telemetry, and also has the same optional charges for Premium support.
Finally, at the top is PlatformPlus (opens in a new tab), priced at $20/user/month, or $18/user/month when paid annually. It adds Zero Trust functionality to add Conditional Access and Device Trust policies to the feature set, and also, unlike all lower tiers, includes Premium support, making it an overall best buy in our eyes. .
JumpCloud has many useful features to support its service. It starts with the basic features available at all levels, such as Cloud Directory, Multi-Factor Authentication (MFA) and also the JumpCloud Protect Authenticator app. There is also single sign-on (SSO) (opens in a new tab)) and user lifecycle management to complete the essentials.
Higher tiers bring even more advanced features into the mix, such as device management, mobile device management (MDM (opens in a new tab)), System Insights and Patch Management.
Services are also offered for migration to JumpCloud to ease the transition and minimize downtime.
There is support available from a number of methods, although there is a general phone number it is not listed for support. There is a help center and it has many options for getting help, but there are still times when a direct phone conversation can resolve the issue. Standard support is included at all levels.
The most direct method available is via chat, but the default is for a chatbot, as this indicates that chatting with a live support engineer requires premium support. Other than that, the rest are self-help options, though they’re more comprehensive and better done than most. There are articles grouped around topics, such as “RADIUS-as-a-service” and “G Suite Integration”, for example.
JumpCloud offers a cloud-based software approach to a cloud directory. We find it to be a powerful solution that, from a single platform, can secure SSO, MDM and MFA. We also like the choice of multiple plans with a free plan, with the ability to custom configure for specific needs and budgets. However, we doubt that the cost per user is high for the higher plans and that premium support is only included for the higher plan. JumpCloud is a more than capable solution, but keep these details in mind to choose a plan that makes sense for your organization.